Refund & Cancellation

For all curated tour packages (including but not limited to Nainital, Auli, Chopta, and Jim Corbett), the following cancellation fees apply:

• Standard Cancellation: A fixed cancellation fee of ₹12,000 per booking will be applicable if the cancellation request is received more than 24 hours before the scheduled departure time.
• Last-Minute Cancellation: A cancellation fee of 50% of the total package cost will be applicable if the cancellation request is received within 24 hours of the scheduled departure time.

This fee covers the non-refundable costs associated with hotel pre-bookings, transport logistics, and administrative overheads already incurred by our partners.

For standard cab-only bookings (non-package routes), our policy is designed to be traveler-friendly:

• Free Cancellation: You can cancel your booking for free up to 6 hours before the scheduled pickup time.
• Late Cancellation: Cancellations made within 6 hours of pickup will incur a flat fee of ₹500 as driver compensation for the dead mileage and missed opportunity.

Once a cancellation is confirmed, the applicable refund (net of cancellation fees) will be processed:

• Method: Refunds are processed back to the original payment method used during checkout (Credit/Debit Card, UPI, or Net Banking).
• Timeline: While we initiate refunds immediately, it typically takes 5 to 7 business days for the funds to reflect in your account, depending on your bank's processing cycle.

In the event of a "No-Show" (where the traveler is not present at the pickup location and is unreachable for more than 30 minutes after the scheduled pickup time), the booking will be considered cancelled.

• For Tour Packages: 100% of the package cost will be forfeited.
• For Standard Cabs: A flat fee of ₹1,000 or the base fare (whichever is lower) will be charged.